Grief is one of the hardest things to talk about, yet it touches every one of us. In the latest conversation in the UNFILTERED Series, Amy and Daphna open up about loss, leadership, and the human side of work. Together, they explore why grief feels so overwhelming, how words often fall short, and what it means to truly show up for someone. They look at the role of leaders in creating safe spaces, why presence matters more than perfect answers, and how simple language can help us navigate messy emotions.
Grief doesn’t follow rules, but when we allow it to change us, it deepens empathy, strengthens relationships, and reshapes how we lead.
Listen to Learn:
- How to Talk About the Unspoken – Learn ways to acknowledge grief without fear, giving people space to share on their own terms.
- Why Listening Builds Connection – Discover why silence, presence, and genuine care often say more than any “right” words.
- Leading Through Humanity – Understand how to support others with flexibility and compassion when grief enters the workplace.
- Practical Tools for Everyday Check-Ins – Pick up language and cues that help teams communicate energy levels and emotional needs.
- The Power of Modeling Openness – See how sharing your own needs creates trust and encourages others to do the same.
Connect with Your Co-Hosts
Daphna Horowitz
https://www.linkedin.com/in/daphnahorowitz/
https://www.facebook.com/PEACSolutions
https://podcasts.apple.com/ca/podcast/leadership-live/id1524072573
Amy L. Riley
http://www.courageofaleader.com
https://www.linkedin.com/in/amyshoopriley
https://courageofaleader.com/podcast/
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Transcript
Welcome to our podcast series UNFILTERED. This
Amy Riley:is where we have courageous conversations about topics that
Amy Riley:are not always discussed in the mainstream or in the workplace.
Daphna Horowitz:Here we strip away the polished surface and
Daphna Horowitz:dive into the raw, messy and deeply human topics that we
Daphna Horowitz:don't think it talked about often enough.
Amy Riley:We are your UNFILTERED hosts. I'm Amy from
Amy Riley:the Courage of a Leader podcast,
Daphna Horowitz:and I'm Daphna from Leadership Live podcast
Daphna Horowitz:with two coaches from two sides of the world who believe that
Daphna Horowitz:real growth happens in the uncomfortable, unspoken moments
Amy Riley:from Workplace trauma to dealing with major life
Amy Riley:changes and taboo topics like grief, imposter syndrome and
Amy Riley:menopause. This is the space where nothing is off limits.
Daphna Horowitz:So if you're ready for honest, bold and
Daphna Horowitz:sometimes messy conversations, let's get into it.
Amy Riley:Today. We are having an unfiltered conversation about
Amy Riley:grief, what it is, what it feels like, why we struggle to talk
Amy Riley:about it, and how leaders can show up with humanity when they
Amy Riley:and the others around them experience loss.
Daphna Horowitz:Grief is something every single one of us
Daphna Horowitz:will face, whether it's directly or indirectly, and yet it's the
Daphna Horowitz:one conversation we almost never have. We tell people to be
Daphna Horowitz:strong, to move on, to find closure. But grief doesn't
Daphna Horowitz:follow neat rules. It's messy, it's waves, it's Lacher and
Daphna Horowitz:tears in the same breath and as leaders, colleagues, friends and
Daphna Horowitz:parents, we don't get to escape it. Our humanity comes with us
Daphna Horowitz:into every room we walk into.
Amy Riley:Yes, I'm so glad we're having this conversation
Amy Riley:today. Daphna and we do want to acknowledge for listeners that
Amy Riley:this conversation might feel tender. It might stir up
Amy Riley:memories, emotions for you, but our hope is that it gives us all
Amy Riley:permission to be human and to show up with courage for
Amy Riley:ourselves and for those around us when grief is in the space,
Amy Riley:not to fix it, but to be with it and to remind you and those that
Amy Riley:you're with that you're not broken. You are grieving.
Daphna Horowitz:Yeah, yeah. It's a really, really important
Daphna Horowitz:conversation, because I actually want to start off by saying that
Daphna Horowitz:I know you've experienced it directly, and I'm sure possibly
Daphna Horowitz:be sharing some of those stories with us. For me, I'm very
Daphna Horowitz:grateful that I haven't had any direct sort of first circle
Daphna Horowitz:experience of it, but in second circles, and the situation that
Daphna Horowitz:we're living in right now, in a war zone, there is grief and
Daphna Horowitz:loss all around us, and it's a constant part of our present
Daphna Horowitz:day. Also working with clients that have experienced Lacher,
Daphna Horowitz:I'm sure you have as well. So I think it's such a valuable
Daphna Horowitz:conversation, because it's a conversation that people really,
Daphna Horowitz:I think, don't know how to deal with and how to have. It doesn't
Daphna Horowitz:come from that lack of care, but rather, I don't know what to say
Daphna Horowitz:in this particular moment. It's too difficult
Amy Riley:well, and I think we can get so afraid of saying the
Amy Riley:wrong thing, of making it worse, of triggering upset or memories
Amy Riley:or Oh no, I'm going to put them on the spot and they're going to
Amy Riley:think that I expect them to talk about this now that we will will
Amy Riley:shy away from it and do nothing when that might feel not so
Amy Riley:great for the person who is grieving
Daphna Horowitz:and actually speaking to people, I sometimes
Daphna Horowitz:see that people are worried that if they're going to ask a
Daphna Horowitz:question or say something about the loss, they'll remind the
Daphna Horowitz:person who's experienced the loss of their loved ones, and
Daphna Horowitz:that will make them even sadder. And I think that's actually I
Daphna Horowitz:just want to bring that up because that's totally
Daphna Horowitz:unrealistic, because loss lives with the with the grieving
Daphna Horowitz:person all the time. You are not going to remind them that they
Daphna Horowitz:lost their sibling, parent, child, friend, whatever it is,
Daphna Horowitz:you're not going to remind they know exactly. Much Yes, more
Daphna Horowitz:important to say than to be scared that all of a sudden
Daphna Horowitz:grief will be in the room.
Amy Riley:Yeah, yes, exactly, definitely. I'm well aware that
Amy Riley:my father and my sister are no longer with us on this planet.
Amy Riley:I'm well aware you're not gonna like all of a sudden. Me of that
Amy Riley:exactly, and I had forgotten I would say, in fact, I'm well
Amy Riley:aware. Now, this might not be true for everybody, but I'm well
Amy Riley:aware if I haven't seen someone since my sister passed, that's
Amy Riley:the most recent, and then that kind of feels weird to me if we
Amy Riley:haven't seen each other in a while. While you're close enough
Amy Riley:to me to know that I've experienced that loss and we
Amy Riley:don't talk about it, yeah, that actually feels weirder and
Amy Riley:harder for me than someone saying something. Yeah, I
Daphna Horowitz:think what you're saying is so important,
Daphna Horowitz:Amy, because what you're actually saying is it is such a
Daphna Horowitz:part of your reality. It's not that someone's going to remind
Daphna Horowitz:you, it is such a part of your reality, and I've also seen how
Daphna Horowitz:it changes you in some way, grief or the loss of a loved
Daphna Horowitz:one, all of a sudden has to, I guess, the grieving person
Daphna Horowitz:redefines their identity and re shapes their life. Now without
Daphna Horowitz:this person. So when you're seeing someone for the first
Daphna Horowitz:time since you've lost your sister, you feel very different,
Daphna Horowitz:and you want that to be acknowledged, because your life
Daphna Horowitz:is completely different. And not acknowledging that, just
Daphna Horowitz:carrying on as if nothing's happened and everything's
Daphna Horowitz:exactly the same, hurts, I would imagine that really hurts,
Amy Riley:yeah, like this happened, it was overwhelming,
Amy Riley:so so sad, like had I mean, I'm just thinking these
Amy Riley:reverberations, like in in my life. So yeah, for that to not
Amy Riley:be acknowledged feels, I don't know, like there's this major
Amy Riley:thing that happened and shook up my world and my family, and, you
Amy Riley:know, so many things feel different. Yeah, like I'm, like,
Amy Riley:what? We're not going to talk about that now, of course, I'm a
Amy Riley:processor, and, you know I'm I will speak things out loud, but
Amy Riley:I've always thought that a simple acknowledgement, like,
Amy Riley:Hey, I haven't seen you in person since your sister passed.
Amy Riley:I just wanted to acknowledge that, and I'm so sorry for that
Amy Riley:loss. You say that thing, and then you'll see if the other
Amy Riley:person wants to spend any time there or not, right? Because
Amy Riley:that other the person can respond with like, Oh, I really
Amy Riley:appreciate it. Yeah, it was a tough time. How are you? I see
Amy Riley:you on a Troy, you know, like, you'll see how much time they
Amy Riley:want to spend on it. Or, you know, might be that they want to
Amy Riley:go into that conversation for a little bit, and it might be that
Amy Riley:their eyes tear up, or there's an emotional reaction, and that
Amy Riley:does not mean that you did anything wrong, right?
Daphna Horowitz:Very good. Good. Point that you bring up
Daphna Horowitz:there, if there is an emotional reaction, just let it be, you
Daphna Horowitz:know. And I think that the invitation is to say, I'm here.
Daphna Horowitz:I'm here with you. I don't need to say anything. I just
Daphna Horowitz:acknowledging the pain and saying, Yeah, that's tough, and
Daphna Horowitz:I'm here for you, if you want to talk, if you want to go out for
Daphna Horowitz:a coffee, if you want any, if you need anything, I'm here. I
Daphna Horowitz:think that's all that needs to be said,
Amy Riley:yeah, yeah. And those tears coming up in the eyes
Amy Riley:might even be like, Oh my gosh, this is so great. You're
Amy Riley:acknowledging this. I'm feeling the connection this moment like
Amy Riley:this actually feels really warm and sweet to me that you're,
Amy Riley:yeah, you're putting yourself out there to have this
Amy Riley:connection.
Daphna Horowitz:You know, it makes me think about social
Daphna Horowitz:settings and work settings, and I think it's important to look
Daphna Horowitz:at both. But the story that comes to mind for me is that we
Daphna Horowitz:were actually invited to a dinner at a friend's of ours,
Daphna Horowitz:and they invited someone who had lost his wife and two children
Daphna Horowitz:in a horrible terrorist attack shooting, and there was this big
Daphna Horowitz:elephant in the room. He was an incredible person. He was so
Daphna Horowitz:open and talking. And, you know, the conversation was flowing. I
Daphna Horowitz:remember we afterwards, we spoke about it, us and our friends,
Daphna Horowitz:and we were a little bit cautious. Do we say something?
Daphna Horowitz:Do we not say something? What do we do? Do we pretend just have
Daphna Horowitz:regular conversation with this man who's lost half his family,
Daphna Horowitz:and as I say, it's this elephant in the room. Parts of us want to
Daphna Horowitz:just say, Let's carry on as normal, pretend nothing
Daphna Horowitz:happened. Parts of us want to acknowledge that this big thing
Daphna Horowitz:happened in his life. And at one point I just said, I said to
Daphna Horowitz:him, you know, I just want to appreciate the energy that you
Daphna Horowitz:are bringing and the inspiration and just being with you at the
Daphna Horowitz:table today with everything that's happened has been a
Daphna Horowitz:privilege and an honor for all of us. And he just said, Thank
Daphna Horowitz:you, and we moved on, and he spoke a little bit about his
Daphna Horowitz:family, and he started to share a little bit more. And my friend
Daphna Horowitz:turned around to me after that, she said, Thank you so much for
Daphna Horowitz:saying that. Yeah, elephant in the room. And once it was named,
Daphna Horowitz:it was named, as you said just now. Yeah. He set the tone for
Daphna Horowitz:where the conversation would go. Does he want to share memories?
Daphna Horowitz:Does he want to talk about what his life is like, or does he
Daphna Horowitz:want to just continue and have lovely dinner party
Daphna Horowitz:conversation? And it was just very important to name it, to
Daphna Horowitz:acknowledge it. It's here, so let's just acknowledge it.
Amy Riley:That seemed like a very beautiful and appropriate
Amy Riley:way to acknowledge and that's what I heard when you were
Amy Riley:sharing the words that you said with him. I just felt like I
Amy Riley:naked. You know, was acknowledgement you I think you
Amy Riley:said his energy. Yeah, exactly. So, yeah, an acknowledgement,
Amy Riley:and then let the person take it where they will. And I don't
Amy Riley:know, I think we get concerned about saying the wrong thing. I
Amy Riley:think it's worse if we don't say something and connect with the
Amy Riley:person, and if you do get it wrong, I think you'll get that
Amy Riley:feedback immediately. And then if you can be with that feedback
Amy Riley:and say, Oh, I'm stumbling over my words here, or, Oh, it sounds
Amy Riley:like that was the wrong thing to say, How can I support you? I
Amy Riley:think, you know, asking a question, right? Or whoever is
Amy Riley:closest to that gentleman who's coming to the dinner party,
Amy Riley:reaching out and being, you know, like, how do we invite you
Amy Riley:in in the best way? Because, listen, you know, there is this
Amy Riley:elephant in the room. We all are aware of the devastation that
Amy Riley:you've experienced recently. How do we help you? How do we not
Amy Riley:botch this up?
Daphna Horowitz:And the other thing is, I have to say,
Daphna Horowitz:sometimes when you know someone close to me, and unfortunately,
Daphna Horowitz:we've had so many people close to us who've lost, lost
Daphna Horowitz:children, and
Amy Riley:yeah, in case, any, in case, any listeners are not
Amy Riley:aware, Daphna is in Israel in the middle of a war zone right
Amy Riley:now. So you may not have lost an immediate family member, but you
Amy Riley:are surrounded by loss currently
Daphna Horowitz:and loss, and sometimes you don't have the
Daphna Horowitz:words, and sometimes I get hugely emotional just being in
Daphna Horowitz:the presence of someone who is grieving in this way. And I've
Daphna Horowitz:also have really just sometimes looked at the person given a hug
Daphna Horowitz:and that's it. I've also said, you know, just wanting to throw
Daphna Horowitz:out some things that I've done, I don't know, and I'd love to
Daphna Horowitz:hear from you where it lands for you. But I've also, like, looked
Daphna Horowitz:the person in the eyes and said, I don't even know what to say to
Daphna Horowitz:you right now. I just share a little bit of the pain that
Daphna Horowitz:you're experiencing. I think that's beautiful, okay,
Unknown:yeah, showing up real, yeah,
Daphna Horowitz:exactly. You don't have to have specific
Daphna Horowitz:words or specific sentences. It's really, what are you
Daphna Horowitz:feeling right now? Share a little bit of that, and I guess
Daphna Horowitz:it might not provide comfort and it might not bring the person
Daphna Horowitz:back, but it's shared pain somehow, understanding, seeing
Daphna Horowitz:the pain and not trying to make it go away?
Amy Riley:Yeah, no, you're taking me back to being at the
Amy Riley:wake of my loved ones, you know? And when, when people just walk
Amy Riley:up and their eyes are filled with tears and they're just
Amy Riley:grabbing for my hands, or they're just shaking their head,
Amy Riley:or they're, you know, they're like, oh my gosh, you know, I'm
Amy Riley:whatever they're saying, like when they're showing up as a
Amy Riley:real human being, and that, you know, that feels better than,
Amy Riley:yeah, something that feels practiced or patterned, or the
Amy Riley:condolence phrase,
Daphna Horowitz:Amy, I am thinking about, what are the
Daphna Horowitz:things maybe also worth just mentioning, but what are the
Daphna Horowitz:things that are big? No nos like, just don't say this.
Daphna Horowitz:Please, just don't say this. What is there anything that
Daphna Horowitz:comes to mind for you? Hard to hear things? Yeah, because what
Daphna Horowitz:I mentioned in the intro is that move on time to move on, be
Daphna Horowitz:strong,
Amy Riley:at least they're in a better place. At least.
Daphna Horowitz:That is my worst. And I think it actually
Daphna Horowitz:doesn't only apply to grief. It applies to anything difficult
Daphna Horowitz:that a person is going through. Please, just don't start your
Daphna Horowitz:sentence with at least. I think it's the worst thing that that a
Daphna Horowitz:person going through a hard time, and, you know, even more
Daphna Horowitz:so for grieving people, at least, yeah, I mean, I've shared
Daphna Horowitz:personal story from me where I suppose that is a kind of a
Daphna Horowitz:loss, but when my my baby was born, I've got three children, I
Daphna Horowitz:had major complications and nearly lost. Lost my life, and I
Daphna Horowitz:had to have a hysterectomy, and that meant I couldn't have any
Daphna Horowitz:more children. And when people heard that, they would go, well,
Daphna Horowitz:at least you've got three beautiful, healthy kids. And
Daphna Horowitz:even that was hard for me to hear, yes, I've got three
Daphna Horowitz:beautiful, healthy kids, and I love them very, very much. But
Daphna Horowitz:my choice was taken away of whether I did want to have
Daphna Horowitz:another one or where I wanted to go, then it's not an at least
Daphna Horowitz:statement, just be with me in my moment of pain and difficulty.
Amy Riley:Yes, yes. And what I mean? What is it that people
Amy Riley:think that with one sentence that they say, that they're all
Amy Riley:of a sudden gonna throw you into a positive, emotional space
Amy Riley:about it's gonna make me
Unknown:feel better about it, right?
Amy Riley:Yeah, well, and maybe that is the thing to keep in
Amy Riley:mind, that there's nothing to fix. There's nothing to fix.
Amy Riley:There's nothing to make better or make worse, right? The
Amy Riley:situation
Daphna Horowitz:not your responsibility to make people
Daphna Horowitz:feel better or to make it go away. You cannot make it go
Daphna Horowitz:away. You cannot. And I think really reinforcing what we said
Daphna Horowitz:earlier, it's messy. Grief is messy. There are ups and downs.
Daphna Horowitz:It hits you in the most unlikely moments. You know, you could be
Daphna Horowitz:driving in the car and hearing a song on the radio, and then you
Daphna Horowitz:are overcome with emotion and pain and tears, and that's okay
Daphna Horowitz:embrace the messiness of it, and it's not some person, friend,
Daphna Horowitz:relative, whatever it is that's going to come, and you'll say
Daphna Horowitz:the thing that will make everything okay again, that's
Daphna Horowitz:not going to happen. I
Amy Riley:couldn't be that person. Yeah, and yeah. And
Amy Riley:everyone is on their own journey. I know I struggle, and
Amy Riley:I will continue to struggle with the messiness of it. I'm a type
Amy Riley:A personality. I want to project manage this. I want I want to
Amy Riley:fix it. I want to have it not affect me as much as it does at
Amy Riley:times. And every person's going to have a different kind of
Amy Riley:journey with that, learning how to for me, it's surrender to the
Amy Riley:grief, yeah, and to be with it and learn to ride the waves,
Daphna Horowitz:the wave. I want to, I'd love to just share
Daphna Horowitz:a little bit about maybe some of the process, because grief is a
Daphna Horowitz:process. And from a Jewish religion perspective, we have
Daphna Horowitz:our seven days where you actually it's called Shiva.
Daphna Horowitz:Shiva is seven. So it's seven days from the moment that the
Daphna Horowitz:person died, loved ones. And this is first order, loved ones,
Daphna Horowitz:okay, okay, so it's parents, siblings, children. You sit at
Daphna Horowitz:home for seven days, you don't get up, you don't go anywhere,
Daphna Horowitz:you don't go to the shops, you don't cook. You don't do you
Daphna Horowitz:literally are sitting there. You sleep, okay? And people come to
Daphna Horowitz:pay their respects and come and visit you at home, your
Daphna Horowitz:community usually makes sure that you have meat meals and
Daphna Horowitz:food sorted out, but for those seven days, your world stops.
Daphna Horowitz:Okay? And then there's the the next stage is the 30 days. But
Daphna Horowitz:after the seven days, you do get up and you go back to work and
Daphna Horowitz:you go back to your life. And this is something that I think
Daphna Horowitz:is worth speaking about, because, yeah, whether it's, you
Daphna Horowitz:know, according to the new Jewish faith and custom, you do
Daphna Horowitz:seven days, or whether you go back to work, whenever it is
Daphna Horowitz:that you go back to work, but what happens then, when you have
Daphna Horowitz:to reintegrate into life and you're still carrying the
Daphna Horowitz:heaviness of this grief, I think that is something that's worth
Daphna Horowitz:talking about as well, just spending a little bit of time
Daphna Horowitz:with and I don't know if you want to share anything about how
Daphna Horowitz:that was for You, because it's a very big switch where you feel
Daphna Horowitz:your life has changed completely, and yet the world
Daphna Horowitz:goes on. There's still traffic jams and there's still work and
Daphna Horowitz:there's still supermarkets and there's still crying children or
Daphna Horowitz:whatever it
Amy Riley:is, you know, yeah, yeah. Well, I think that there
Amy Riley:is this thing in our society, globally and across religions
Amy Riley:and faiths where, like we, we come together to support the
Amy Riley:person in the initial days, maybe even weeks. But then it
Amy Riley:will go away, and there will be certain circles in your life,
Amy Riley:who might never, ever mention it again. Having my own business,
Amy Riley:it's nice to come back to work. It's, you know, I've created
Amy Riley:work that I love and enjoy, so I wanted to come back to it and
Amy Riley:engage my mind and my energy into my work, and it's had
Amy Riley:significant impacts on my energy, and I might not, might
Amy Riley:not be able to have as many conversations in a row, or I
Amy Riley:might end my days sooner. I mean, I can see it looking back
Amy Riley:now. I mean, after my father passed. I pretty much did what I
Amy Riley:needed to do for my kids, did what I needed to do for my
Amy Riley:clients, and then slept,
Daphna Horowitz:you know? And, yeah, that's actually very
Daphna Horowitz:similar to a trauma response. Is you manage what you need to
Daphna Horowitz:manage, the very bare minimum of what you know you need to do to
Daphna Horowitz:get through the day, and that's it. You have no capacity for
Daphna Horowitz:more than that. I have to say, like I've had days when I'm
Daphna Horowitz:experiencing that, with the level of trauma that we're
Daphna Horowitz:experiencing in our country at the moment, it's like really low
Daphna Horowitz:flame. I know for this period, the low flame days do what I
Daphna Horowitz:need to do, and that's it, not expect anything beyond that. And
Daphna Horowitz:I think that's also an important point, because I think if we
Daphna Horowitz:fighting that, and we think, what's wrong with you? Why
Daphna Horowitz:aren't you doing more things or extra things, or, you know, why
Daphna Horowitz:aren't you more okay, inspiring, inspired, or whatever. Why
Daphna Horowitz:aren't you able to handle you used to be able to handle. Why
Daphna Horowitz:are you sleeping so much for people who are grieving, it's
Daphna Horowitz:really okay. It's normal. Your body is going through something.
Daphna Horowitz:There's a process that's happening to
Amy Riley:know that, and gosh, if you just have a little bit of
Amy Riley:conversation about it, because now, Daphna, you use the frame a
Amy Riley:low flame day, right? So now I have that language, and I can
Amy Riley:check in with my friend, Daphna. How are you doing? Is it? I'm
Amy Riley:sensing it might be a low flame day, right? Do you want to talk
Amy Riley:about awesome?
Daphna Horowitz:Would that be? That is awesome, that's awesome.
Daphna Horowitz:Checking in. You know, that's caring. That's really caring.
Amy Riley:I'd like to transition a little bit more to
Amy Riley:the workplace staff now, because I think many leaders listing
Amy Riley:might think that's not my place, right? I you know, I'm not a
Amy Riley:therapist. But again, I think going back to this term and this
Amy Riley:approach, we've been using acknowledgement, right? When
Amy Riley:someone comes back from bereavement leave, just
Amy Riley:acknowledging that, yes, you've been off on bereavement leave.
Amy Riley:You know, I know, gosh, it's got to be tough losing your father,
Amy Riley:whoever it is. I know the bereavement leave is over, but
Amy Riley:the bereavement is not over. I love that. How are you doing
Daphna Horowitz:bereavement leave? So I just wanted to
Daphna Horowitz:emphasize what you just said, the bereavement leave is over,
Daphna Horowitz:but the bereavement isn't over, and it takes a long, long time.
Daphna Horowitz:So I think that's really important to acknowledge.
Daphna Horowitz:There's the first of everything in the first year, the first
Daphna Horowitz:birthday, the first holiday, the first anniversary, the first
Daphna Horowitz:whatever it is, so many firsts that are going to be missed. So
Daphna Horowitz:that bereavement takes time and there is no deadline on it.
Daphna Horowitz:There is no, you know, this is how long it takes.
Amy Riley:Yeah, yeah. Oh, Daphna, I had once I was saying
Amy Riley:something about my father and the loss for me and somebody
Amy Riley:went, how long ago did your dad die? Oh, I felt so judged in
Amy Riley:that moment, and I haven't forgotten it, and that that did
Amy Riley:not feel like support. But how? How lovely, if like going into a
Amy Riley:holiday season you know a leader would could say to a team member
Amy Riley:or even to the team collectively. I know many of you
Amy Riley:have lost loved ones, right? And that can be really tough around
Amy Riley:the holidays. Let us know how you're doing. Let us know what
Amy Riley:you need. Let us know if it's a down day.
Daphna Horowitz:Yeah, absolutely, yeah. I know I
Daphna Horowitz:worked with two clients who had a very, very special bond with
Daphna Horowitz:their father, and I remember my one client going back to work.
Daphna Horowitz:And, you know, I think there's something about grief in that
Daphna Horowitz:it's invisible because people prefer and want and expect you
Daphna Horowitz:to just now show up at work and be you and be okay. And yeah,
Daphna Horowitz:she's struggled for a long time to get back into feeling like
Daphna Horowitz:her regular, let's say, high performing leader that she is
Daphna Horowitz:and and was, but it took her a long, long time, yeah, and it's
Daphna Horowitz:exactly what, but that was like six months ago. It was a year
Daphna Horowitz:ago, and she had this continue, as we said, the waves, you know,
Daphna Horowitz:one day she'd wake up and it would just hit her again, and
Daphna Horowitz:she felt low flame day.
Unknown:So, yeah, we and so def, I want to bring up a
Unknown:another question that some listeners might be wondering. So
Unknown:we've talked about low flame or down day. What if someone's
Unknown:flaring up? What if they're angry? What if they're
Unknown:irritable? What if they're something's coming up for them,
Unknown:and it's coming out in that way. So this question of you know,
Unknown:you. A colleague, or you're a leader on a team, and wow,
Unknown:someone is prickly in a way that they're not usually. Let's talk
Unknown:about what we do there. I
Daphna Horowitz:think that's actually a good point. It's
Daphna Horowitz:true. Because I think that, you know, we assume that grief is
Daphna Horowitz:going to show up as feeling down, feeling sad, but it might
Daphna Horowitz:not, and that's actually a really good point. And I would
Daphna Horowitz:add to that, also it might show up completely normal, like, I'm
Amy Riley:fine, oh yeah, yeah. Like, I'm marching, yeah.
Daphna Horowitz:Let's move on. Yeah. I think those are good
Daphna Horowitz:good questions. Those are good questions. And I think that, I
Daphna Horowitz:mean, for me, what's coming up with a glaring app person is to
Daphna Horowitz:actually have the conversation, like, sit down and say, How are
Daphna Horowitz:you doing? I wanted to know and not I think it's more triggering
Daphna Horowitz:if you're going to say, Listen, I've noticed that, you know
Daphna Horowitz:you're not yourself today. Oh, that's another statement that I
Daphna Horowitz:really, really dislike. And notice that you're not yourself
Daphna Horowitz:today. What does that mean? So just, just to just check in and
Daphna Horowitz:say, I want to check in with you. How are you doing
Unknown:really? How are you doing really? Exactly. How
Daphna Horowitz:can we support you? You know, I think from even
Daphna Horowitz:the leaders or HR perspective, to offer maybe help and
Daphna Horowitz:counseling beyond, you know, what I can do for you at work
Daphna Horowitz:that's also an option,
Amy Riley:yes, so acknowledging giving empathy and knowing what
Amy Riley:the resources are that your company provides that employees
Amy Riley:have access to. You don't have to diagnose, you don't have to
Amy Riley:be a therapist, but be with the person in those moments and make
Amy Riley:sure that they're aware of or encourage them to take advantage
Amy Riley:of any resources or support that are available. That's why
Amy Riley:they're there.
Daphna Horowitz:And you know, Amy, what's coming up for me is
Daphna Horowitz:a story that wasn't one of mine, but a colleague of mine who said
Daphna Horowitz:that they noticed all of a sudden, one of the employees was
Daphna Horowitz:being really difficult. A manager was being really
Daphna Horowitz:difficult, moody. They didn't know what had happened. All of a
Daphna Horowitz:sudden, from being quite, yeah, amiable, lovely, connecting
Daphna Horowitz:person, she was ratty, grumpy, doing all these things, and no
Daphna Horowitz:one knew actually what had gone on. What is going on with her,
Daphna Horowitz:and this was over a prolonged period of time, this behavior
Daphna Horowitz:pattern or change in behavior that shows showed up. And what
Daphna Horowitz:her leader did, or her manager did, was they just pulled her
Daphna Horowitz:aside one day and just started a connecting conversation, not
Daphna Horowitz:addressing necessarily the change in behavior, or anything
Daphna Horowitz:like that. Just saying, How are you doing? What's going on in
Daphna Horowitz:your life? How are things for you? And again, from a very
Daphna Horowitz:genuine place. Because I think sometimes this can also come
Daphna Horowitz:across as not great, where you know kind of you're going with,
Daphna Horowitz:something's changed, what's going on? No, you actually are
Daphna Horowitz:wanting to connect and really understand more about what is
Daphna Horowitz:going on in this person's life? And they discovered that this
Daphna Horowitz:woman had lost someone close to her, and no one knew about no
Daphna Horowitz:one hadn't told anyone she was
Amy Riley:trying to soldier on. And yeah, she
Daphna Horowitz:was trying to soldier on, not even realizing
Daphna Horowitz:the impact that this was having around her. But she was carrying
Daphna Horowitz:so much with her, and that just obviously wasn't working. So
Daphna Horowitz:when she had opened up, they came up with a plan of how she
Daphna Horowitz:can feel supported, whether she needed to take time off or to
Daphna Horowitz:reduce hours or whatever it is, or work a little bit from home,
Daphna Horowitz:or just be gentler with herself, because she was still placing
Daphna Horowitz:these same performance expectations, which were just
Daphna Horowitz:unrealistic for her. So for me, it's about conversation. Start
Daphna Horowitz:the conversation from a genuine place of caring and wanting to
Daphna Horowitz:connect and curiosity. Be curious, rather than critical.
Daphna Horowitz:How's that?
Unknown:Yes,
Unknown:instead of critical,
Amy Riley:exactly, we'll add another C word in there. Be
Amy Riley:courageous. Just be the other person and whatever is coming up
Amy Riley:for them. And I know Daphna today with our conversation
Amy Riley:around grief, we were focusing on the loss of loved ones, but
Amy Riley:we also recognize that there's all kinds of grief that our
Amy Riley:world creates for us. And yeah, people are grieving a lot of
Amy Riley:things right now in our world. Yeah, whether there's been a
Amy Riley:loss of a loved one recently or not, asking these questions of
Amy Riley:ourselves, of our loved ones around us and of our colleagues
Amy Riley:and team members is important,
Daphna Horowitz:yeah, and I want to, I know we've said this,
Daphna Horowitz:but I want to again, re emphasize the making space for
Daphna Horowitz:it. Make naming what's in the room, naming the grief,
Daphna Horowitz:acknowledging it and making. And giving it space. Because when we
Daphna Horowitz:don't, it can come out in other ways that are either just
Daphna Horowitz:unhelpful, unproductive, whatever else, but it can also
Daphna Horowitz:just be something that a resentment that a person will
Daphna Horowitz:carry with them, the grieving person will carry with them,
Daphna Horowitz:because it hasn't been addressed and it hasn't been named, and
Daphna Horowitz:that also has an impact make space for it, as scary as it may
Daphna Horowitz:be, or even saying the wrong thing, or whatever it is, just
Daphna Horowitz:acknowledge and give it space.
Unknown:Yeah, and you'll get a signal from the other person
Unknown:about how much space they do want to give it in that moment.
Unknown:But also know they they might not be able to say more or go
Unknown:there in that moment, but that doesn't mean that they don't
Unknown:want space a week from now, a month from now,
Daphna Horowitz:yeah, knowing that you're there, I think
Daphna Horowitz:something else that's actually coming out for me that we
Daphna Horowitz:haven't mentioned is that often when people are faced with a
Daphna Horowitz:loss and are grieving, I think bigger questions come into play
Daphna Horowitz:in their lives. Yeah, what is the meaning of this? What is the
Daphna Horowitz:meaning of life? What are we doing here? Why did this happen?
Daphna Horowitz:Why is this happening to me, like some of those really
Daphna Horowitz:bigger, what is the point? What is the point of this? What is
Daphna Horowitz:the point of getting up in the morning? What is the point of
Daphna Horowitz:going to work? You know, those are things like the kind of much
Daphna Horowitz:bigger meaning of life questions that can also come up for
Daphna Horowitz:people. And I think that, you know, if it does, having those
Daphna Horowitz:conversations can also be very, very useful, very helpful.
Daphna Horowitz:Absolutely not that we have answers.
Amy Riley:I know, no, yeah, and that person might not in that
Amy Riley:moment, but they're, they're important questions, and
Daphna Horowitz:I think we've spoken about how to support
Daphna Horowitz:others, but what about a leader who they themselves are going
Daphna Horowitz:through grief. How should a leader show up in their own
Daphna Horowitz:grief? Yeah, I'm kind of thinking the message of Be
Daphna Horowitz:strong. Be strong for my team. You know, what's the rally? You
Daphna Horowitz:know, don't show the emotions.
Unknown:Yeah, what a nice opportunity to acknowledge the
Unknown:humanity in that and a leader saying, hey, this recent loss in
Unknown:my life is affecting me in ways that I didn't expect, and I
Unknown:don't know you can share with others what would be supportive
Unknown:for you, right? So someone could say, like, I don't want to talk
Unknown:about it for the next couple of weeks. Or they might say, yeah,
Unknown:hey, if I'm not showing up like myself, would you call that out
Unknown:for me? Like you don't seem like yourself today, or just name
Unknown:whatever would be supportive, or name what's going on for you.
Unknown:Like I'm
Amy Riley:not feeling as motivated, I might not have as
Amy Riley:much energy. Please know that it doesn't mean that I don't care
Amy Riley:about you, or I don't care about the work, but I'm just kind of
Amy Riley:finding it hard right now to bring the same level of passion
Amy Riley:and energy to my day to day. Yeah, you know,
Daphna Horowitz:and I think that we've turned the spotlight
Daphna Horowitz:on the grieving person, and I think that's really important as
Daphna Horowitz:well for the person who's grieving, for the person who's
Daphna Horowitz:going through it, to also be able to say, what, what would be
Daphna Horowitz:supportive for them? What did they need? What do I need in
Daphna Horowitz:this moment, in this time? Yeah, patience. Do I need
Daphna Horowitz:understanding? Do I need you to check in on me? You know, I know
Daphna Horowitz:with again, with us bringing it into our environment. And people
Daphna Horowitz:would ask, What can I do? How can I be supportive? How can I
Daphna Horowitz:support? And I'd say, actually, if you checked in from time to
Daphna Horowitz:time, that would be really awesome. And that's something
Daphna Horowitz:that a person can ask for. Just check in with me, just ask how
Daphna Horowitz:I'm doing. Some people might not need that. Some people might
Daphna Horowitz:need something else. But really also think it's important to say
Daphna Horowitz:to to the grieving person, as hard as it may be to just be
Daphna Horowitz:able to express what are your needs at this moment? What are
Daphna Horowitz:your needs at this point in time? What would be supportive
Daphna Horowitz:would it be? I know someone very close to me who their needs are.
Daphna Horowitz:I don't want to talk about it. Don't ask me. Don't ask me.
Daphna Horowitz:Don't say Don't, don't bring it up. If I need something, I will
Daphna Horowitz:bring it up and I will ask you for help. I know you're there
Daphna Horowitz:for me. I know you love me. So if I need it, I will ask, and
Daphna Horowitz:that's also fine, but to be able to express
Amy Riley:that yes, and I know that I would have times where
Amy Riley:I'm like, I don't know, yeah, right. And then then, if you're
Amy Riley:their leader, in that moment, you could say. Great, if you
Amy Riley:come up with anything, let me know. I'd like to check in again
Amy Riley:next week, right? And they kind of let them know, yeah, I'm
Amy Riley:going to be here on an ongoing basis. I'm going to ask again.
Daphna Horowitz:Yeah, I think we've covered quite a lot in
Daphna Horowitz:today's conversations, and it's been really just feels very open
Daphna Horowitz:and connecting to even talk about this with you, and just
Daphna Horowitz:hearing some of your own experiences. And I'm thinking,
Daphna Horowitz:you know, is there anything that you want to still say? Is there
Daphna Horowitz:anything that we haven't said, or anything that's coming up for
Daphna Horowitz:you that's important to mention at this point?
Amy Riley:I think I would just underscore that grief isn't
Amy Riley:tidy. It doesn't fit into a defined time frame. We've said
Amy Riley:the word acknowledge a number of times, which I think is
Amy Riley:important. And just know that it, you know, it's it's not neat
Amy Riley:and tidy, it's messy. It comes in waves. It can change us and
Amy Riley:just be gentle with ourselves and with those around us.
Daphna Horowitz:Yeah, I love that. I really love that. Yeah,
Daphna Horowitz:I think grief is part of life. It's part of life. It's always
Daphna Horowitz:going to be around us in some way. You know, as I said, either
Daphna Horowitz:directly or indirectly, but it's there. And just knowing that
Daphna Horowitz:grief is also something that changes you as a person, but
Daphna Horowitz:maybe also in terms of growth compassion. Yeah, and I know
Daphna Horowitz:earlier we before you started recording, we spoke a little bit
Daphna Horowitz:of, I don't know if this is the right wording to say, what are
Daphna Horowitz:the gifts grief and loss? Yeah, I think that there's definitely
Daphna Horowitz:something around growth and maybe also realizing you don't
Daphna Horowitz:need to go through it alone, that there are people who love
Daphna Horowitz:you, care about you and want to support you through it. I don't
Daphna Horowitz:know if there's anything you want to add.
Amy Riley:Yeah, yeah,
Unknown:I would say that. Well, probably I didn't experience the
Unknown:growth or the gift. Wasn't cognizant of that for quite some
Unknown:time. Yeah, rise, that might be something to take a look at
Unknown:little further down the line, but I know it has made me more
Unknown:open to being with folks and their emotions. I am less
Unknown:judgmental of what's going on with other folks. I mean, I'll
Unknown:tell you candidly, and I feel a bit ashamed admitting this, but
Unknown:if I would be at a funeral or services and someone who wasn't
Unknown:close to the person who had died was really crying, and, you
Unknown:know, visibly, maybe even loudly, upset. I'm like, gosh,
Unknown:what is going? Yeah, right. You weren't even that close. Now I
Unknown:know, right. I do not know what this experience is triggering in
Unknown:them. And everybody has their loss, and everybody experiences
Unknown:differently. Some people are super quiet and private about
Unknown:it. Some people are very loud and want to talk to many people
Unknown:about it, and it's all fine, right? It's all somebody's way.
Unknown:So having more compassion for myself and how loss has affected
Unknown:me, having more compassion for others and however, they're
Unknown:showing up in the moment. And don't always do this perfectly,
Unknown:but I think, you know, if all of us can remind ourselves, assume
Unknown:good intent, right, there's been a change in behavior, and all of
Unknown:a sudden, ooh, they're being Prickly, or they're being a bit
Unknown:of a jerk today. Ooh, you know, they probably didn't wake up
Unknown:thinking, I want to be a jerk today. There might be something
Unknown:something else. There's something something going on
Unknown:there. And how can you connect in a real way to open up the
Unknown:possibility of being able to provide support that works?
Daphna Horowitz:Yeah, you know what's coming up for me, and
Daphna Horowitz:probably a good, good thing to leave our listeners with to
Daphna Horowitz:think about, and that is that certainly with people you know
Daphna Horowitz:I've spoken to around the whole topic of grief and loss of loved
Daphna Horowitz:ones, is that there's always an enormous appreciation for The
Daphna Horowitz:time that they've had with this person? Yeah, even when it was
Daphna Horowitz:too short, just too short. And you're talking about a lot of
Daphna Horowitz:people who've lost children, it's just it's always too short.
Daphna Horowitz:It's always the person was taken too early. But if you ask them,
Daphna Horowitz:would you rather not have loved and. Lost, then not loved at
Daphna Horowitz:all, then loved and lost. And they always say the appreciation
Daphna Horowitz:for the time that we had is not anything that I would want to
Daphna Horowitz:take away, and I would definitely rather love and lose.
Daphna Horowitz:And for me, that is really a wake up call to say, Who do you
Daphna Horowitz:need to say something to today. Don't wait until tomorrow. Don't
Daphna Horowitz:think you've got your whole life ahead of you, and hopefully you
Daphna Horowitz:really, really do. But don't wait to say the important
Daphna Horowitz:things, whether it's something that upsets you, or just saying,
Daphna Horowitz:I love you, or just saying, This is how much you mean to me, and
Daphna Horowitz:this is how important you are in my life. Say those things. I
Daphna Horowitz:know that I've become much more, really aware of something I
Daphna Horowitz:never used to do. But when I speak to friends, or it's a
Daphna Horowitz:birthday, or we have a beautiful connection, I just say to them,
Daphna Horowitz:I love you, and I'll end the conversation like that, I love
Daphna Horowitz:you, my friend. And that is so special to me, because you don't
Daphna Horowitz:want to leave things unsaid, and sometimes you just not don't
Daphna Horowitz:know when it's going to be the last time that you see someone.
Daphna Horowitz:So maybe that is the gift of making us more aware, of
Daphna Horowitz:appreciating our connection with people, speaking the things that
Daphna Horowitz:are meaningfully important, telling people that you love
Daphna Horowitz:them. Tell them every day you know you can never say it too
Daphna Horowitz:much, and obviously only if you mean it.
Amy Riley:Yeah, yeah. We didn't say I love you. We didn't say
Amy Riley:that with my dad until after he had the first cancer scare, and
Amy Riley:then it was I love you for for the remainder of his days. So I
Amy Riley:love that call to action, Daphna tell the people that are
Amy Riley:valuable in your life, that they're tell them that they're
Amy Riley:compel
Daphna Horowitz:them. And another beautiful thing I've
Daphna Horowitz:heard, also in the last couple of years that we've been dealing
Daphna Horowitz:with this is that your relationship with a person who
Daphna Horowitz:died is not over. Your relationship with them leaves on
Daphna Horowitz:the person is not with you physically anymore, but you
Daphna Horowitz:still have a relationship with them. It looks different. It
Daphna Horowitz:might feel a bit different, but the relationship is there, and
Daphna Horowitz:you can continue to grow it. You can continue speaking to them.
Daphna Horowitz:Can write them letters. I know I've encouraged my clients
Daphna Horowitz:who've experienced loss to speak to their loved ones, to write
Daphna Horowitz:letters, to share. You can continue having a relationship,
Daphna Horowitz:and I think that that's also something to bear in mind. It's
Daphna Horowitz:not over, it's not the end and all gone. Yes, it's a different
Daphna Horowitz:experience, but you can still have that relationship with your
Daphna Horowitz:loved ones.
Amy Riley:Beautiful Daphna. Listeners, if you have found
Amy Riley:this episode meaningful, please share it with someone who might
Amy Riley:need to hear it. Yeah. And if you have a topic that you'd love
Amy Riley:for us to tackle in an unfiltered way, let us know
Amy Riley:we're always up for the conversations that don't get
Amy Riley:talked about enough.
Daphna Horowitz:Yeah. And until next time, stay curious, stay
Daphna Horowitz:courageous and stay unfiltered. That's a wrap on this episode of
Daphna Horowitz:unfiltered, where we have courageous conversations about
Daphna Horowitz:topics that are not often discussed in depth. We hope this
Daphna Horowitz:conversation sparked something in you, whether it's a new
Daphna Horowitz:perspective, a moment of reflection, or just the
Daphna Horowitz:reassurance that you're not alone.
Amy Riley:If you found this episode meaningful, please share
Amy Riley:it with someone who needs to hear it, and if you have a topic
Amy Riley:that you'd love for us to tackle, let us know we are
Amy Riley:always up for conversations that don't get talked about
Daphna Horowitz:enough. Don't forget to subscribe, leave a
Daphna Horowitz:review and connect with us on LinkedIn. All our details are in
Daphna Horowitz:the show notes, because the best conversations don't end here
Amy Riley:until next time. Stay curious, stay courageous and
Amy Riley:stay unfiltered, foreign.


A Summary of The Courage of a Leader® 4 Pillars




